Last Reviewed:  November 28, 2018

My biggest pain point:

Your Scanner isn't Showing Up

The scanner source dialog actually comes from Windows, not FileCenter. So if a scanner isn't showing up in the list it's because Windows isn't seeing it. That's not really an uncommon thing, even when it seems like everything's hooked up properly.

Here's what we usually recommend:

  1. Power down your computer
  2. Unplug the scanner from the wall
  3. Wait about 10 seconds
  4. Plug the scanner back in
  5. Power up the scanner
  6. Wait for the scanner to warm up and be "ready"
  7. Power on your computer

Usually your computer should now see the scanner. If it doesn't, replace the USB cable. These can go bad. Also try unplugging the cable into a different USB port, as these can also go bad.

If it still isn't recognized, download and install the latest TWAIN drivers for your scanner. They'll be available on your scanner maker's web site.

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