Submit a Support Ticket

IMPORTANT: Please use a valid email address. If you're not getting replies, check your spam folder.

Please provide as much detail as possible:

  • Version of the software (drop-arrow under Help > About)
  • Exact steps for reproducing the problem
  • Screen captures of errors or issues
  • Antivirus program you use
  • Windows version
  • Good descriptions will help us get you to a solution more quickly

If requesting phone support please install the latest version of the software first (if you're on the current version):  Downloads »

To start a support case, send an e-mail to .

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