URGENT: Support Advisory

Windows Update Affects Scanners

For many users, the most recent Windows update removes their scanner drivers.

If your scanner disappears from FileCenter or stops working after the Windows update:

Please see these instructions »

NOTE: This is a Windows issue, not a FileCenter issue.

Contact Technical Support

We want to help you resolve any issues you're experiencing. Please read the following guidelines about our support policies and procedures.

Have You Tried Our Self-Help Offerings?

We rarely hear original support issues. Odds are the problem you're experiencing has a simple solution, and our self-help resources can help you get to it faster than going through the full support process.   Try Self-Help »

Create a Support Ticket

Please read these support guidelines carefully before submitting a ticket.

  • Support is for technical problems ONLY. For training and setup help, please request a consultation from Professional Services.
  • All support is e-mail based. Support representatives have the sole discretion whether to contact you over the phone or do remote sessions.
  • Issues are normally responded to within one business day. (There will be limited support on weekends and days surrounding major holidays)
  • Hours: 9:00am to 5:00pm, Mountain Time