Support Policy:

We have a strict policy that all support cases begin with a ticket. We require tickets so that we can more closely track each case.

AVAST Antivirus Warning

AVAST antivirus has begun throwing a false positive for a critical FileCenter file called FileCenterInjector32.exe. We are working with AVAST to resolve this.

In the meantime, it is safe to whitelist/ignore the warning.

ScanSnap Home Setup

If you've upgraded to the new ScanSnap Home software, follow these instructions to integrate it with FileCenter:

ScanSnap Home Setup »

Contact Technical Support

We want to help you resolve any issues you're experiencing. Please read the following guidelines about our support policies and procedures.

Have You Tried Our Self-Help Offerings?

We rarely hear original support issues. Odds are the problem you're experiencing has a simple solution, and our self-help resources can help you get to it faster than going through the full support process.   Try Self-Help »

Create a Support Ticket

Please read these support guidelines carefully before submitting a ticket.

  • Support is for technical problems ONLY. For training and setup help, please request a consultation from Professional Services.
  • All support is e-mail based. Support representatives have the sole discretion whether to contact you over the phone or do remote sessions.
  • Issues are normally responded to within one business day. (There will be limited support on weekends and days surrounding major holidays)
  • Hours: 9:00am to 5:00pm, Mountain Time