URGENT: Support Advisory

Windows Update Affects Scanners

For many users, the most recent Windows update removes their scanner drivers.

If your scanner disappears from FileCenter or stops working after the Windows update:

Please see these instructions »

NOTE: This is a Windows issue, not a FileCenter issue.

Common Problems & Solutions

Ninety percent of our support inquiries deal with a few common problems. These articles and videos will get you to a solution quickly.

Scanning doesn't work read watch
I'm blocked from changing my PDF read  
How do I erase in a PDF? read watch
I still get watermarks on my PDFs read  
PDF searching doesn't work read  
I can't search network files read  
I can't highlight text in my scan read watch
How do I change the font on the typewriter? read watch
Drag-and-drop isn't working read  
How do I share a cabinet on the network? read watch
How do I move FileCenter to a new computer? read watch
I get an error that the file is already in use read  
The Outlook Add-in doesn't show up or work read  
Can I use a ScanSnap with FileCenter? read watch
The Email button doesn't work read  
Wrong product key when I update read  
Can I upgrade from Standard to Professional? read  
After I paid for FileCenter, the feature I love disappeared! read  

Technical Support

Step 1:  Are You Running the Latest?

We frequently update FileCenter and FileConvert with the latest bug fixes. If you're experiencing a problem, try updating first.

Step 2:  Self-Help

Our User Guide, Knowledge Base, and tutorial videos provide no-nonsense explanations to help you get up and running.

Step 3:  Contact Technical Support

Use technical support for technical inquiries only. For product questions, price quotes, demos, etc., contact our Sales team.