URGENT: Support Advisory
Windows Update Affects Scanners
For many users, the most recent Windows update removes their scanner drivers.
If your scanner disappears from FileCenter or stops working after the Windows update:
Please see these instructions »
NOTE: This is a Windows issue, not a FileCenter issue.
Common Problems & Solutions
Ninety percent of our support inquiries deal with a few common problems. These articles and videos will get you to a solution quickly.
|Scanning doesn't work||read||watch|
|I'm blocked from changing my PDF||read|
|How do I erase in a PDF?||read||watch|
|I still get watermarks on my PDFs||read|
|PDF searching doesn't work||read|
|I can't search network files||read|
|I can't highlight text in my scan||read||watch|
|How do I change the font on the typewriter?||read||watch|
|Drag-and-drop isn't working||read|
|How do I share a cabinet on the network?||read||watch|
|How do I move FileCenter to a new computer?||read||watch|
|I get an error that the file is already in use||read|
|The Outlook Add-in doesn't show up or work||read|
|Can I use a ScanSnap with FileCenter?||read||watch|
|The Email button doesn't work||read|
|Wrong product key when I update||read|
|Can I upgrade from Standard to Professional?||read|
|After I paid for FileCenter, the feature I love disappeared!||read|
Step 1: Are You Running the Latest?
We frequently update FileCenter and FileConvert with the latest bug fixes. If you're experiencing a problem, try updating first.
Step 2: Self-Help
Our User Guide, Knowledge Base, and tutorial videos provide no-nonsense explanations to help you get up and running.
Step 3: Contact Technical Support
Use technical support for technical inquiries only. For product questions, price quotes, demos, etc., contact our Sales team.