Guarantee

Return Policy

By purchasing or installing a FileCenter product such as FileCenter, FileConvert, the FileCenter Client Portal, etc., or by purchasing a scanner directly from the FileCenter Online Store, you agree to abide by the following terms and conditions.

General Provisions

  1. For products purchased directly from Lucion Technologies, LLC via the lucion.com website, the filecenterdms.com website, or Lucion's internal sales team (collectively "Lucion"), you have a legal "cooling off period" during which you may return your software product, cancel your software plan, or return your scanner for any reason. This return period is thirty (30) days after the date of purchase or, for scanners, the date of delivery. Lucion must receive your return request before the end of the return period.
  2. Products NOT purchased from Lucion are not covered by this return policy. These products MUST BE RETURNED TO THE PLACE OF PURCHASE and are subject to the return policy of the place of purchase. These places of purchase include, but are not limited to, Amazon.com, other software sites, other web sites, retail stores, affiliates, value added resellers, partners, etc.
  3. Products purchased from Lucion are subject to the provisions under the following sections.

Software Returns

  1. All return requests must be in writing and submitted to one of the following:

    E-mail:

    Fax: 801-722-7091

    Lucion Technologies
    ATTN: Returns Department
    710 E Technology Ave
    Suite E-3100
    Orem, UT 84097

    The request will be treated as received on the the postmark date or, for fax and e-mail requests, the date it is delivered.

  2. You must provide sufficient information for Lucion to be able to identify your transaction. No credit will be issued for purchases that Lucion cannot verify.
  3. All return requests must be accompanied by a completed and signed Letter of Destruction, verifying that you have destroyed all copies of the software you may have made or stored in any place, as well as permanently removed the software from any computers where you have installed the software or allowed the software to be installed. As soon as you submit the Letter of Destruction, all licenses for the software are immediately terminated and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
  4. For the FileCenter Portal, you must include a written statement granting Lucion the authority and permission to delete, immediately, all files and data uploaded to the Portal by you, your users, and your guests.
  5. After you have completed the requirements for returning your product, Lucion has verified your purchase, and Lucion has received your Letter of Destruction, Lucion will provide a refund to you within 30 days for the amount you paid for the software plus any appropriate taxes charged with that order. Lucion will not refund any shipping or handling fees that may have been charged for the original order or the return. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Lucion will issue a check. If you purchased by credit card, the same credit card account will be credited. If you purchased by company purchase order, your account will be credited or you will be issued a check.
  6. Please allow 30 days for the refund to be processed.

Scanner Returns

  1. All scanner returns require prior authorization. No scanner will be refunded without a return authorization. To get your return authorized, contact Sales: 801-722-7098 or
  2. Returned scanners must include all of the original parts, components, documentation, drivers, cables, etc. in the original packaging. Ship the scanner to:

    Lucion Technologies
    ATTN: Returns Department
    710 E Technology Ave
    Suite E-3100
    Orem, UT 84097

  3. Lucion will not refund any costs related to returning the scanner. Return shipping and any accompanying costs are your responsibility.
  4. Returned scanners will be inspected by Lucion to determine if the scanner has been opened. If Lucion determines that the scanner has been opened, a 20% restocking fee will be deducted from the refund.
  5. After you have completed the requirements for returning your scanner, Lucion has verified your purchase, and Lucion has inspected the scanner, Lucion will provide a refund to you within 30 days for the amount you paid for the scanner, including taxes, but minus the restocking fee (if applicable). Lucion will not refund any shipping or handling fees that may have been charged for the original order or the return. Refunds will be made in the same manner as you purchased the scanner. If you purchased by check, Lucion will issue a check. If you purchased by credit card, the same credit card account will be credited. If you purchased by company purchase order, your account will be credited or you will be issued a check.
  6. Please allow 30 days for the refund to be processed.
 
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